Shipping Policy

At Furniture for America, we prioritize a seamless shipping experience for every customer. That’s why we offer complimentary shipping on all orders with no hidden fees. As an online-only retailer, all products ship directly from our U.S. warehouses.

Eligible Shipping Areas

  • Coverage: Free shipping to all addresses in the 48 continental United States.
  • Exclusions: No shipments to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations. APO/FPO may be available upon request.

Carriers & Delivery Types

We match the carrier to your order for safety and efficiency.

  • FedEx Ground: Best for smaller items such as lamps and accessories with curbside delivery.
  • LTL Freight Carriers: Used for large or bulky furniture requiring professional handling.

Free Delivery Levels

  • Curbside / Threshold Delivery: Items are delivered to your front entrance, garage, or nearest accessible location. Carriers do not provide inside delivery, assembly, or packaging removal.

What Threshold Delivery Means

  • Example: A dining table may arrive on a pallet at your porch, requiring you to move it inside.
  • Ensure pathways and doorways are accessible before delivery.

White Glove Delivery Upgrade

  • Optional premium delivery including inside placement, assembly, and debris removal.
  • Availability varies by product. Contact info@furnitureforamerica.com before ordering for pricing and eligibility.

Tracking Information

  • Tracking Number: Sent via email once your order ships.
  • Real-Time Updates: Track through the carrier website or your customer account.
  • Notifications: Automatic alerts for shipment updates, delays, and ETA changes.

Shipping Timelines

Processing time is typically 1–3 business days before shipment.

  • FedEx Ground: Usually delivered within 3–7 business days.
  • LTL Freight: Typically arrives within 7–15 business days depending on location and scheduling.
  • Total Timeline: Most freight orders arrive within 8–18 business days including processing.
Pro Tip: Enter your ZIP code at checkout for a personalized delivery estimate. Holiday periods may add extra transit time.

Freight Delivery Rules

  • Pre-Delivery Scheduling: Freight carriers contact you 1–5 days before delivery.
  • Delivery Day: Please be available to receive and inspect your order before signing.
  • Redelivery Fees: Additional delivery attempts may incur charges.
  • Storage Requests: Holding freight at a terminal may result in daily storage fees.

Preparation Checklist

  • Ensure access paths are clear.
  • Arrange assistance for large or heavy items.
  • Have tools ready for unboxing if needed.

Order Processing & Changes

  • Processing: Orders ship within 1–3 business days unless otherwise noted.
  • Shipping Confirmation: Includes carrier details, tracking, and estimated arrival.
  • Address Changes: Allowed before shipment only. Rerouting fees may apply after dispatch.

Delays & Support

Weather, carrier delays, or address issues may occasionally impact delivery times. We actively monitor shipments and provide updates whenever possible.

Need Help?
Questions about shipping, tracking, or White Glove service?

Email us at info@furnitureforamerica.com or contact us through live chat.

Customer support responses are typically provided within 1 business day.